Privacy Policy & Terms of Use
Last updated: May 27, 2026
This page explains how we handle the information you share with us, and the terms under which you use this website. By using wholestoryevents.com (the "site"), you agree to both.
Privacy Policy
The Whole Story ("we," "us," "our") is a planning and design studio based on Salt Spring Island, British Columbia, Canada. We respect your privacy and take care with the information you share with us. This policy explains what we collect, why, and what we do with it.
What we collect
When you submit an inquiry through our site, we collect:
Your name and the names of anyone you're planning with
Email address and, if you provide it, phone number
Event date, location, and approximate guest count
The information you share about your event, your vision, and your needs
How you heard about us, if you choose to share
When you visit the site, our hosting platform and analytics tools may automatically collect:
Your IP address, browser type, and device information
Pages you visit and how long you spend on them
The site or search that referred you to us
We do not collect payment information through this website. Payment details for booked clients are handled separately through our invoicing system.
Why we collect it
We use the information you share to:
Respond to your inquiry and assess fit for your event
Prepare proposals, scopes, and planning documents
Communicate with you throughout our working relationship
Improve our website and understand how visitors find us
Send occasional updates, only if you have opted in
We do not sell your information. Ever.
Who we share it with
We share information only as needed to do the work:
Service providers we use to run the business - our website platform, email provider, scheduling tools, and CRM. These providers are bound by their own privacy obligations.
Vendors and venues for your event - only the information necessary for them to do their part of your celebration, and only once you are a booked client.
Legal authorities - only if required by law.
We do not share inquiry details with anyone outside our team unless and until you become a client and have agreed to vendor coordination.
Where your information lives
Your information is stored on servers operated by our service providers, some of which may be located outside of Canada (including in the United States). By submitting your information, you consent to this storage and processing.
How long we keep it
We keep inquiry information for up to two years from your last contact with us, unless you ask us to delete it sooner. Information for booked clients is kept for seven years after your event, in line with standard Canadian business and tax record requirements.
Your rights
You have the right to:
Ask what information we hold about you
Correct anything that is inaccurate
Ask us to delete your information (subject to legal record-keeping requirements)
Withdraw consent for marketing communications at any time
To make any of these requests, email us at connect@wholestoryevents.com.
Cookies and analytics
Our site uses cookies and similar technologies to help the site function and to understand how visitors use it. You can disable cookies in your browser settings, though some parts of the site may not work as expected if you do. We use Squarespace Analytics and Google Analytics to understand site traffic in aggregate.
Children
Our services are for adults planning events. We do not knowingly collect information from anyone under the age of 18 through this site.
Changes to this policy
We may update this policy from time to time. The "last updated" date at the top reflects the most recent change. Material changes will be noted on the site.
Terms of Use
By using this site, you agree to the following terms.
About the site
This site is owned and operated by The Whole Story, based in British Columbia, Canada.
Content and intellectual property
All content on this site — including text, photographs, graphics, logos, and design - is owned by The Whole Story or used with permission, and is protected by Canadian and international copyright law.
You are welcome to view the site, share links to it, and reference our work in personal conversation. You may not:
Reproduce, republish, or distribute our content without written permission
Use our photography, copy, or branding for your own commercial purposes
Copy the structure, language, or design of this site for a competing business
Photography on this site is published with the permission of the couples, families, and photographers involved. Photographers retain their own copyright; permission to reproduce their work must come from them.
Our methodology and planning materials
Beyond the content of this website, The Whole Story has developed proprietary planning methods, frameworks, document templates, and creative processes over years of practice. This includes our planning method and phases, our internal systems and tools, and the structure of any proposals, scopes, sample documents, or planning materials we share with you.
These materials remain our intellectual property whether or not you become a client. By receiving any document or proposal from us - whether through this site, by email, in a meeting, or in any other form — you agree that you will not:
Reproduce, share, or distribute these materials to anyone outside the immediate decision-makers for your event
Use our proposals, scopes, or planning frameworks to inform a working relationship with another planner
Adopt our methodology, structure, or document templates for your own business or for resale
Materials shared with booked clients are governed further by your signed services agreement, which sets the full terms of confidentiality and use.
Inquiries are not bookings
Submitting an inquiry through this site does not constitute a booking, a contract, or a commitment of any kind on either side. Bookings are confirmed only when a signed services agreement and deposit are in place.
Information accuracy
We do our best to keep the information on this site accurate and current - pricing, services, packages, availability, and otherwise. We do not guarantee accuracy, and reserve the right to update or change information at any time without notice. Final terms for any engagement are set out in your services agreement, not on this website.
External links
Our site may include links to vendor partners, venues, or other third-party websites. We are not responsible for the content, accuracy, or practices of sites we do not operate.
Limitation of liability
The site is provided as-is. To the fullest extent permitted by law, we are not liable for any direct, indirect, or consequential damages arising from your use of the site or reliance on information found here. Your use of the site is at your own discretion and risk.
Governing law
These terms are governed by the laws of the Province of British Columbia and the federal laws of Canada applicable in British Columbia. Any dispute relating to your use of this site will be handled in the courts of British Columbia.
Questions
For any questions about this policy or these terms, reach out at connect@wholestoryevents.com.